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Despite there being an app for almost every part of our daily lives, we are still a nation of ‘talkers’, according to new research by first direct, the UK’s most recommended bank.  The poll...


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Britons one step closer to using their body as their password as HSBC and first direct bring voice and touch identification to more than 15 million UK customers More than a third (37%) of people agree that traditional passwords are outdated security measures Customers set to enjoy a simpler and more secure banking experience HSBC and first direct are today...


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first direct has launched a range of market-leading fee free 10 year fixed rates, and cut rates across its award winning mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 12 February 2016)...


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Half of Brits baffled by terms such as ‘arrangement fee’ and ‘standard variable rate’. first direct launches comedy video series to demystify mortgage jargon. While nearly half of Brits (46%) claim they understand home-buying terminology, new research shows that actually two thirds – including the most experienced home...


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In the first half of the year, more than half a million bank customers complained about their current accounts. Even though many people in the UK are dissatisfied with their existing bank, they still feel like switching is too much hassle.


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Recent research* by first direct, winner of the 2013 uSwitch Best Account Opening Service and Overall Best Current Account Provider Awards, has found that 44% of UK adults have never switched their current account and a further 27% have only moved their banking once.


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First Direct and Smile triumph in the uSwitch Current Account Awards, taking first and second place in all but two categories[2] First Direct wins Overall Best Current Account Provider, Overall Satisfaction, Best telephone Service and Best Account Switching Service. As current accounts fall under the spotlight of the new financial regulator...


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first direct's wins awards for customer service and online account management  In uSwitch.com's survey of 10,000 credit card customers first direct lived up to its reputation, winning Best Telephone Customer Service and Best Online Account Management in the 2013 uSwitch Credit Card Awards.    Andy Forbes...


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According to recent research by first direct, 39% of the UK population check their current account more frequently now than they did before the downturn.  The survey revealed that 20% review their balance at least once a day and amazingly, over 470,000 sneak a peek almost hourly!  However, on average...


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first direct has achieved the highest ever score for a bank in a Which? customer satisfaction survey with 93%, beating the nearest rival by 5% and the lowest score by over 100%.


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