With a score of 86.7 points (out of 100) first direct is once again number one when it comes to customer satisfaction for banks and building societies, according to the latest UK Customer Service Institute report. The bank has also increased its score across all sectors to come joint second overall, up from third place last year.
21 Jan 2015Press Release
first direct has ranked second overall in the January 2015 UK Customer Satisfaction Index (UKCSI), the national measure of customer service published every six months by the Institute of Customer Service. first direct scored 86.7 points (out of 100) well over the UKCSI average of 76.0 points...
15 Jan 2015Article
uSwitch has announced that first direct has come top in 8 out of 9 categories1 in its 2014 Current Account Awards, based on votes from over 10,000 current account customers. The online and telephone bank, recently named Best Banking Brand by Which? And Most Trusted Financial Provider by Moneywise, ranked top in the Best Current Account...
7 Jul 2014Press Release
Recent research* by first direct, winner of the 2013 uSwitch Best Account Opening Service and Overall Best Current Account Provider Awards, has found that 44% of UK adults have never switched their current account and a further 27% have only moved their banking once.
14 May 2013Press Release
First Direct and Smile triumph in the uSwitch Current Account Awards, taking first and second place in all but two categories First Direct wins Overall Best Current Account Provider, Overall Satisfaction, Best telephone Service and Best Account Switching Service. As current accounts fall under the spotlight of the new financial regulator...
14 May 2013Press Release
first direct has announced that it is reducing the monthly amount people need to pay into its 1st Account. From 1 April the minimum amount new customers will need to put into its account will reduce from £1,500 to £1,000 and from 1 May for existing customers. Mark Mullen, CEO of first direct...
12 Mar 2013Press Release
Direct bank placed third overall in UKCSI first direct has been ranked joint third in the Institute of Customer Service's latest Customer Satisfaction Index (UKCSI) of top performing organizations in the UK. The UKCSI is the national measure of customer satisfaction.
15 Feb 2013Press Release
Moneysupermarket recognises the best banks and building societies in 2012 MoneySupermarket, the UK's number one comparison website, today announced the winners of the 2012 'Supers' awards. The 'Supers' award the financial services companies that have provided the very best products and services in the last year...
11 Jan 2013Press Release
first direct named Best Current Account (overdraft) Moneynet is proud to announce the results of its third annual awards recognising the top personal finance providers and products from the last twelve months. John Sexton Managing Director of Moneynet said: "It has been another testing but highly competitive year for banks...
10 Jan 2013Press Release
The repeated scandals to hit UK banks are taking their toll on customer loyalty according to a new report out today. Of the 7,000 people questioned in the report almost one in five cited the integrity of the organisation as a key factor in deciding their likelihood both of remaining loyal to their bank and in recommending it to others.
30 Nov 2012Press Release