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Courage, collaboration with regulators, and putting the customer at the heart, were seen as the key drivers to establish a future for social media in financial services at this weeks' panel debate.  Held as part of Social Media Week London, the 'Social future for banking' debate was organised by online bank, first direct. The panel...


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A panel discussion on the future of social media and banks with Natalie Cowen, Head of Brand at first direct; Roberto Hortal, Head of eBusiness at RSA; Thom Flack, Managing Editor of Finance for AOL: Liz Lumley; Editor Finextra, Simon Ward, Senior Editor MSN Money; Clare Francis; Editor of Moneysupermarket.com.


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Related article:  www.newsroom.firstdirect.co m/a...


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Related article: www.newsroom.firstdirect.co m/a...


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Related article: www.newsroom.firstdirect.co m/a...


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November is the month when the red carpets roll out, the limos roll up and the awards roll in... No, not the Brit Awards - we're talking about the Drum Awards for the Digital Industries, or DADI awards for short. The awards are open to anyone in the UK and Ireland providing they are based outside London's M25 region, so competition was fierce.


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first direct has become the first  UK bank to embrace social media with the launch of its new social media newsroom  http://newsroom.firstdirect.com. The move comes following the successful launch of the company's presence on twitter.com earlier this year.


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In a new move, the Financial Times has teamed up with direct bank first direct to launch a series of four investment podcasts. It is the first time the national newspaper has worked with a third party on such a project. In the first podcast, “Take Your Share”, Rob Budden, Personal Finance Editor for the Financial Times...


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Following the success of first direct's podcast about oa.bne security, the UK's most recommended bank has released a follow-up which lifts the lid on the bank's customer service secrets. When first direct launched in 1989, it was the first bank in the UK to offer service 24 hours a day, seven days a week over the phone.


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