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first direct has wasted no time in optimising its Mobile App to support Face ID on the iPhone X. Face ID technology allows iPhone X customers to log onto the first direct Mobile App and authorise payments using their face. All Apps on the iPhone X which use Touch ID will automatically switch over to Face ID. But by optimising its Mobile App...


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ – meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The Apps are now live on iOS and Android, available from the apple store and Google Play Store.


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The app is now live on iOS and available from the apple store, and will be available for Android customers shortly.


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first direct has added new payment functionality to its Banking on the go App, allowing customers to create new beneficiaries and Standing Orders from their mobile device. Customers now have the ability to set up and make payments to major beneficiaries and to family and friends by accessing the mobile banking app using Touch ID or a Digital Secure Key.


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HSBC and first direct customers will offer customers access to Apple Pay, which is transforming mobile payments with an easy, secure and private way to pay, soon after it launches in the UK. Francesca McDonagh, head of retail banking and wealth management UK, HSBC “HSBC and first direct customers will be among the first in the UK to use Apple Pay...


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Thursday 11 December 2014 first direct has launched a free mobile savings app, ‘Saveapp’, to help consumers resist the temptations of small everyday spends and Saveapp towards their bigger savings goals. Free-to-download from the App Store from today...


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YouGov survey reveals the unexpected cost of Christmas takes total spend to £1,400 The average British household will splash out an additional £650 this Christmas to cover the unexpected cost of the 12 days following Christmas Day, a report published by first direct reveals.


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According to recent research by first direct, 39% of the UK population check their current account more frequently now than they did before the downturn.  The survey revealed that 20% review their balance at least once a day and amazingly, over 470,000 sneak a peek almost hourly!  However, on average...


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The first direct iPhone App continues to be extremely popular with our customers. To date over 120,000 customers have downloaded it and usage is growing week on week, with over 2 million log ons using the App and 400,000 payments made on the go!   But that doesn't mean we're complacent; we've listened to feedback and made some improvements.


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  Online and telephone bank first direct says its over 55's are bucking the national trend, as National Silver Surfer week highlights that as many as 1 in 5 people aged 55-64 have never used the internet. The bank, known for having more tech savvy customers, says that half of its Silver Surfers use its internet banking service...


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