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first direct has wasted no time in optimising its Mobile App to support Face ID on the iPhone X. Face ID technology allows iPhone X customers to log onto the first direct Mobile App and authorise payments using their face. All Apps on the iPhone X which use Touch ID will automatically switch over to Face ID. But by optimising its Mobile App...


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Ahead of the launch of Open Banking in January 2018, first direct is partnering with Bud, a fintech start-up, to trial a new business model, which provides customers with an integrated offering of financial services products and tools from across the market, including those from other providers where most appropriate.


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first direct is delighted to announce a brand new partnership with Visa which gives customers cashback when they spend with selected retail partners. Customers can register up to five separate first direct Visa credit and debit cards to get money back when they shop with retailers such as H+M, Boots, Esso, Lidl, and Costa.


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ – meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The Apps are now live on iOS and Android, available from the apple store and Google Play Store.


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14% now using money transfer services at least once a month A quarter of us will use FX in any six-month period More than one in five sending morney to friends and family living abroad   Once the preserve of wealthy individuals buying and selling property, cars, art, and other high-value items...


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Samsung Pay will be available from 20 June. Stuart Haire, Head of Retail Banking and Wealth Management UK, HSBC, said: “Samsung Pay is just one of the ways we’re helping customers manage their money in a safe and convenient way.


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The Apps have been developed in conjunction with customer feedback and are now completely ‘native’ meaning their look and feel follows the design standards of both operating systems and offers the best possible customer experience. The app is now live on iOS and available from the apple store, and will be available for Android customers shortly.


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first direct has added new payment functionality to its Banking on the go App, allowing customers to create new beneficiaries and Standing Orders from their mobile device. Customers now have the ability to set up and make payments to major beneficiaries and to family and friends by accessing the mobile banking app using Touch ID or a Digital Secure Key.


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first direct has launched fdesign, an exciting new platform which allows customers to become directly involved in developing new products and services. After a successful pilot where first direct worked alongside a group of customers to develop improvements to the website firstdirect.com, fdesign is now being rolled out to more customers.


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first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.


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