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The social customer expects to engage online and not sit in a call centre queue Social companies are empowering their staff to interact with customers online Social customers can help companies increase their profits  The modern social customer has little time or respect for traditional company structures and expects to interact with brands on their own...


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  Online and telephone bank first direct says its over 55's are bucking the national trend, as National Silver Surfer week highlights that as many as 1 in 5 people aged 55-64 have never used the internet. The bank, known for having more tech savvy customers, says that half of its Silver Surfers use its internet banking service...


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Online and 24-hour telephone bank, first direct, has become the first UK bank to launch a tm.f transactional, Banking 'on the go' App for Apple's iPhone and iPod Touch. The App, launched today on the Apple App Store, allows first direct customers to check balances, view the last 20 account transactions, make payments and transfer money between accounts.


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UK consumers are more satisfied with customer service from the banking sector today than before the financial crisis began, according to the Institute of Customer Service (ICS). The banking sector has achieved a score of more than 75 out of 100* in the Institute’s UK Customer Service Index (UKCSI)...


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