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first direct lends its support to ‘Take Five to Stop Fraud’ week

22 Jan 2018

Top tips to spot scams and protect against fraudsters

first direct is proud to support ‘Take Five to Stop Fraud’ Week – the national banking campaign aimed to raise awareness of financial crime and help people keep their money safe.

first direct takes fraud prevention extremely seriously and has a suite of cutting edge fraud protection tools and systems to help our customers. But we also want to raise consumer awareness of fraud prevention, and provide a dedicated Fraud Awareness Page offering tips and information on everything from phishing, vishing and smishing, to courier scams, computer takeover cons, investments and boiler room stings!

We’re showing our support for the Take Five campaign by harnessing the power of social media to show people how to spot scams. The posts on Facebook and Twitter will also link to our fraud awareness pages.

Nick Harrison, Head of Products at first direct , said: “Most of us hope we’re smart enough to spot a fake email, text or call. But there’s no denying that fraudsters are getting cleverer and even the savviest of us can be at risk.

“If a request feels a bit iffy or too good to be true then it probably is. If you’re in any doubt, don’t give out your details, click on a link or give anyone your money, or access to it.”

Top three tips for avoiding common scams

1. Look at emails carefully

Some emails may appear to come from a legitimate source, but don’t reply or select a link in an email that warns you your account may be shut down or is asking you to confirm your username or password. Instead contact the company, in a way that you’re sure is genuine such as an authenticated telephone number. first direct will never ask for your security details in an email. If in doubt – delete.

Look out for: Emails warning you of some sudden change in an account which requires you to verify you still use the service, poor spelling and grammar, requests for confidential or security information such as your Internet Banking passwords, account numbers or PINs, and always remember, if it sounds too good to be true, it probably is.

2. Sharing personal information

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you’ve given your consent to, that you trust, and that you’re expecting to be contacted by.

Always question uninvited approaches in case it’s a scam. Instead of responding, contact the company directly using a known email or phone number.

3. Computer takeover scams

Don’t be tricked into giving a fraudster access to your personal or financial details. Be wary of people calling unannounced with offers to help with slow computers or internet connections and asking for permission to access your computer. Take care if you’re offered compensation and asked to login to your bank to check its arrived, as they could still have control and might send you to a fake site where they can steal your details in order to take your money.


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