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first direct launches iPhone App and delivers convenient banking on the go

13 Jan 2011

Online and 24-hour telephone bank, first direct , has become the first UK bank to launch a true transactional, Banking 'on the go' App for Apple's iPhone and iPod Touch.

The App, launched today on the Apple App Store, allows first direct customers to check balances, view the last 20 account transactions, make payments and transfer money between accounts. It is this transactional capability that differentiates it from other applications launched in the UK, making it the first true UK Banking 'on the go' App.

Matt Colebrook, CEO of first direct commented,

"To steal a phrase, this changes everything. Again.

"This is about our customers, we want them to be proud to say 'I bank with first direct '. 21 years ago, first direct changed the face of banking when it became the first UK financial institution to allow customers to do their banking whenever they wanted via phone. We were amongst the leaders in taking this experience online and today we continue to innovate. This time it's about making the banking experience simpler and quicker, allowing our iPhone enabled customers to access key features of our internet banking; whenever they want and wherever they want.

"The iPhone App is as a huge step forward, but it's just the beginning of our ambitions for mobile banking. Our plans for 2011 are to make our 'on the go' mobile service available on other smartphone devices."

"We chose to go with the iPhone first because that's where our customers are. Over the last 12 months, the iPhone has grown to become the 6th largest source of visitors to our website and whilst Android is growing rapidly, it's nowhere near the iPhone just yet."

Some US banks have already tapped into the country's more developed iPhone App market (the Bank of America was the first to launch an App in July 2008), but first direct aims to stay ahead of the curve here in the UK, with plans for the next generation of mobile banking applications already afoot. In a post on "talking point", first direct 's customer forum, the bank, which has received critical acclaim for its engagement with customers through social media, plans to collect online feedback in order to understand which new features are most in demand.


For further information contact Rebecca Hirst on 01132 766899, or Amanda Brown on 01132 766700, 

Notes to Editor:

Link to the first direct Banking 'on the go' App:

Related pictures of the Banking 'on the go' App:

The app is a snapshot of the first direct banking experience; allowing customers to:

  • View their balances and last 20 transactions
  • Make transfers between their accounts with first direct
  • Make payments to an existing person or organisation


  • The app is free, but network charges may vary depending on provider.
  • Other UK banking applications - NatWest, Royal Bank of Scotland, Ulster Bank
  • The first bank to launch an application was the Bank of America on the 4th July 2008.
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