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first direct launches Face ID on its Mobile App

03 Nov 2017

first direct optimises Mobile App to support Face ID on the day apple release the iPhone X

first direct has wasted no time in optimising its Mobile App to support Face ID on the iPhone X.

Face ID technology allows iPhone X customers to log onto the first direct Mobile App and authorise payments using their face.

All Apps on the iPhone X which use Touch ID will automatically switch over to Face ID.

But by optimising its Mobile App, first direct has integrated Face ID into its App journey, giving iPhone X customers a seamless user experience straight away.

As well as Face ID, first direct has also made sure its Mobile App fits the new iPhone X screen perfectly.

Joe Gordon, Head of first direct , said: “first direct is known for pioneering amazing customer-focused services, so we’re excited to be able to deliver a fully optimised Banking App hot off the heels of the iPhone X release. Our customers expect great service from us, and we’re always working hard to deliver secure, intuitive ways to bank to fit in with their lives.”

first direct ’s ‘native’ app is one of the only 5* rated banking Apps on the App Store, and this announcement builds on recent enhancements to the bank’s mobile banking offering, such as the ability to create new beneficiaries on the go, animated on-boarding for first time downloads, and a Balances/Transactions snapshot on the homepage.

first direct recently announced it’s to partner with Bud, a fintech start-up, to trial a new business model, which provides customers with an integrated offering of financial services products and tools from across the market, including those from other providers where most appropriate. The trial forms part of HSBC UK’s Open Banking strategy.

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first direct has added new payment functionality to its Banking on the go App, allowing customers to create new beneficiaries and Standing Orders from their mobile device. Customers now have the ability to set up and make payments to major beneficiaries and to family and friends by accessing the mobile banking app using Touch ID or a Digital Secure Key.

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