first direct Lab
Skip menus

Banks with worst records on complaints to be exposed

10 Jul 2009

A recent article in the Times highlights the FSA's new ruling on exposing the Banks with the best and worst complaints handling.

first direct comes out as one of the best.

Related article:


Share this (opens in a new window)

You may also be interested in …

The repeated scandals to hit UK banks are taking their toll on customer loyalty according to a new report out today. Of the 7,000 people questioned in the report almost one in five cited the integrity of the organisation as a key factor in deciding their likelihood both of remaining loyal to their bank and in recommending it to others.

Share this (opens in a new window)

As first direct uses the first direct Lab to involve customers in choosing its next debit card design, Natalie Cowen, Head of Brand and Communications at the direct bank comments on why they've chosen co-creation to help guide their choices. "Our customers often comment that, whilst they like our stylish black cards...

Share this (opens in a new window)