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first direct has been voted the UK’s best brand for customer experience in 2016, according to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis. Based on interviews with over 10,000 UK consumers, more than 280 brands were evaluated, across 11 different sectors.


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Despite there being an app for almost every part of our daily lives, we are still a nation of ‘talkers’, according to new research by first direct, the UK’s most recommended bank.  The poll...


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first direct has cut the rates across its award-winning mortgage range by up to 0.51%, giving homebuyers an even greater choice of products to suit different financial needs. The revised mortgage range...


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first direct will be the main sponsor at Leeds LGBT Pride’s Tenth Anniversary Celebration and join in this amazing celebration in its home city of Leeds and beyond. Tracy Garrad, CEO of first direct, commented: “At first direct we believe doing your own thing is a good thing.


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Wherever you hang your hat may be your home, but how old will you be before you buy your ‘forever home’? According to new research by first direct, the most commonly stated age is 40. With the average age of first-time buyers now 30*...


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