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HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK. The move will make it easier for the deaf community who use British Sign Language (BSL) to communicate with the banks through their telephone banking service.


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first direct’s customers who use Android devices will be some of the first in the UK to have access to Android Pay, the payment service offered by Google, when it launches later this year. Android Pay will provide a more convenient way of making payments at almost 460,000 terminals up and down the country. When launched...


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Britons one step closer to using their body as their password as HSBC and first direct bring voice and touch identification to more than 15 million UK customers More than a third (37%) of people agree that traditional passwords are outdated security measures Customers set to enjoy a simpler and more secure banking experience HSBC and first direct are today...


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first direct has launched a range of market-leading fee free 10 year fixed rates, and cut rates across its award winning mortgage range, giving homebuyers a wider choice of mortgage products to suit different financial needs. The revised mortgage range, which is available from today (Friday 12 February 2016)...


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first direct has recently celebrated 25 years as an innovator and leader in improving customers’ experience in the UK’s personal finance sector.  To recognise this milestone it approached the Future Foundation to pursue an original programme of research focussing on customer experience.


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