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With a score of 86.7 points (out of 100) first direct is once again number one when it comes to customer satisfaction for banks and building societies, according to the latest UK Customer Service Institute report.  The bank has also increased its score across all sectors to come joint second overall, up from third place last year.


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first direct has ranked second overall in the January 2015 UK Customer Satisfaction Index (UKCSI), the national measure of customer service published every six months by the Institute of Customer Service. first direct scored 86.7 points (out of 100) well over the UKCSI average of 76.0 points...


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The prospect of fixing into a mortgage, with interest rates still at an all-time low, has become even more appealing following first direct’s announcement that it has reduced all of its fixed rate mortgages at 65% and 75% LTV. The newly reduced rates mean that first direct will now have market-leading 3 and 5 year fixed rates: 1.99% 3 year fixed rate...


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Thursday 11 December 2014 first direct has launched a free mobile savings app, ‘Saveapp’, to help consumers resist the temptations of small everyday spends and Saveapp towards their bigger savings goals. Free-to-download from the App Store from today...


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YouGov survey reveals the unexpected cost of Christmas takes total spend to £1,400 The average British household will splash out an additional £650 this Christmas to cover the unexpected cost of the 12 days following Christmas Day, a report published by first direct reveals.


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