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HSBC and first direct customers will offer customers access to Apple Pay, which is transforming mobile payments with an easy, secure and private way to pay, soon after it launches in the UK. Francesca McDonagh, head of retail banking and wealth management UK, HSBC “HSBC and first direct customers will be among the first in the UK to use Apple Pay...


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With interest rates still at an all-time low the prospect of fixing has become even more appealing following first direct’s announcement that it has reduced many of its fixed rate mortgages including its 10 year fixed rate, which is top of the market in the 65% LTV range. The newly reduced rates mean that first direct will now have market-leading 3...


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With a score of 86.7 points (out of 100) first direct is once again number one when it comes to customer satisfaction for banks and building societies, according to the latest UK Customer Service Institute report.  The bank has also increased its score across all sectors to come joint second overall, up from third place last year.


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first direct has ranked second overall in the January 2015 UK Customer Satisfaction Index (UKCSI), the national measure of customer service published every six months by the Institute of Customer Service. first direct scored 86.7 points (out of 100) well over the UKCSI average of 76.0 points...


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The prospect of fixing into a mortgage, with interest rates still at an all-time low, has become even more appealing following first direct’s announcement that it has reduced all of its fixed rate mortgages at 65% and 75% LTV. The newly reduced rates mean that first direct will now have market-leading 3 and 5 year fixed rates: 1.99% 3 year fixed rate...


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